Refund and Returns Policy

RETURN

Our policy is valid for 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Prior to posting any refund please contact us using CONTACT US page or email us directly at  dissabelle.orders@gmail.com. Any potential refund we receive prior to communicating with us will be returned to sender.

You will be responsible for paying for your own shipping costs for returning your item, except for the situation when the customer mistakenly received something else than he ordered.

 Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an expensive item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item and accept no responsibility for lost items.

We accept no responsibility for items that are claimed as missing or undelivered with a tracking status of “delivered/signed for”.

We do not offer refunds on:

●  customized items

●swimwear without the hygiene strip 

●sale items.

●any item not in its original condition, is damaged or missing parts for reasons not due to our error

●any item that is returned more than 14 days after purchase

Please take this into consideration prior to purchasing. 

We always recommend using a signed for service when returning your items, as we can take no responsibility for damage or loss whilst in transit.

To be eligible for a return, your item must be in a new & unused condition with tags. 

Several types of goods are exempt from being returned. 

To complete your refund we require receipts, proof of purchase and original payment details. We require previous communication and reason for returning prior to posting and issuing a refund. Please do not send your purchase back to the manufacturer.

REFUND (if applicable)

Prior to posting any refund please contact us using CONTACT US page or email us directly at  dissabelle.orders@gmail.com. Any potential refund we receive prior to communicating with us will be returned to sender.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days from approval.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at issabelle.orders@gmail.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at issabelle.orders@gmail.com.